VIC offers a variety of support programs
designed to help reduce downtime and minimize operating costs.
Individual service contracts are available for scheduled maintenance
of leak detection equipment—at your facility or ours.
Each plan is individually designed to meet the requirements of
your application, your level of equipment usage, and your
overall in-house maintenance and operator status.
Field service by
factory-trained VIC engineers provide unparalleled process
application expertise directly to your production line.
VIC’s service centers in the USA, Mexico and Europe
permit rapid response—typically within 24 hours of
request.
Training is
available for all VIC leak detection products with a variety of
standard programs on your premises or ours, or we can customize
a training program specific to your individual requirements.
Repair and Overhaul Services VIC offers comprehensive factory service
for our leak detectors, an excellent value for revitalizing
equipment and returning it to production-worthy status. VIC
does not charge any evaluation fee for complete leak detectors:
customers are provided with a written quotation outlining the
repair service required; repairs are conducted only upon
customer authorization. Lead time is typically 1 to 2 weeks
after authorization.
Exchange Service VIC provides factory refurbished, repaired or
recalibrated assemblies that are ready for immediate
installation. Most exchange items are available within 24-48
hours, to minimize customer-downtime as well as their inventory
of spare parts.
Upgrade Packages bring new life to your leak detection
system
Recalibration
Services include a
certificate with traceability to N.I.S.T. on all of our
manufactured leaks and all non-VIC manufactured leak standards
as well. Exchanges are available on all SC7 gas leaks with lead
times of one-to-two weeks.
